Terms & Conditions

For the purposes of this document, the following terms carry the meanings set out below:

• "Studio" / "We" / "Us" — Norova, a classical interior design studio operating at Jalan Damansara, Bukit Damansara, 50490 Kuala Lumpur, Malaysia.
• "Client" / "You" — any individual or organisation that visits this website, submits an enquiry, or enters into a service engagement with the Studio.
• "Services" — the interior design services offered by Norova as described on this website, including concept briefs, design documentation, and procurement liaison.
• "Agreement" — these Terms & Conditions, together with any confirmed scope of work or service letter.
• "Content" — all materials produced by the Studio in the course of a service engagement, including drawings, documents, 3D views, written briefs, and specification notes.

Use of this website and submission of an enquiry constitutes acceptance of these terms. Engagement of our services through a confirmed scope of work constitutes further acceptance.

Our services are intended for adults aged 18 and above. By engaging with us, you confirm that you have the legal capacity to enter into an agreement under Malaysian law.

Norova provides non-regulated interior design services within the scope of concept direction, spatial planning, design documentation, and sourcing coordination. Our services do not constitute structural engineering, architecture, or any regulated professional practice.

Services are delivered in Malaysia and are designed for residential and private interior projects. The Studio reserves the right to decline engagements that fall outside its area of practice or that present a conflict of professional interest.

Service availability is subject to current studio capacity. Timelines stated on this website are indicative; precise delivery schedules will be set out in a confirmed scope of work.

To allow the Studio to deliver its services effectively, clients are asked to:

• Provide accurate information about the space, existing furnishings, and project scope
• Attend agreed consultations at the scheduled time or give reasonable notice if changes are needed
• Review and respond to documents shared for approval within an agreed timeframe
• Settle fees in accordance with the agreed payment schedule
• Use any design documents or references provided solely for the agreed project

Clients must not share, reproduce, or distribute Studio materials without prior written consent.

All content, drawings, documentation, visual references, and written materials produced by Norova in the course of a service engagement remain the intellectual property of the Studio until full payment of the relevant fees has been received.

Upon receipt of full payment, the Client is granted a non-transferable licence to use the delivered materials for the purposes of the agreed project. This licence does not extend to commercial reproduction, redistribution, or adaptation for other projects.

The Studio retains the right to reference completed projects in its portfolio, subject to prior agreement with the Client regarding the use of photographs or identifying details.

Service fees are denominated in Malaysian Ringgit (RM) and are payable as set out in the confirmed scope of work. Indicative fees are published on this website and are subject to revision prior to formal engagement.

Payment is accepted by bank transfer. A deposit, the amount of which will be confirmed in writing, is required before work commences. Subsequent milestone payments follow the schedule set out in the confirmed scope.

Where a project scope changes materially at the Client's request after work has commenced, the Studio reserves the right to adjust the agreed fee accordingly, with the Client's knowledge and consent.

Fees paid for work already completed are not refundable in the event of a client-initiated withdrawal. Where the Studio is unable to fulfil a confirmed engagement, fees paid for work not yet commenced will be returned.

Each service engagement begins with a written scope of work that sets out the deliverables, timeline, consultation schedule, and fees. This document, once accepted, forms part of the Agreement.

The Studio will notify the Client promptly if circumstances arise that may affect the agreed timeline. Where delays are caused by third parties, the Studio will take reasonable steps to manage the situation but cannot be held responsible for factors outside its control.

Where existing furniture, materials, or architectural features form part of a project, the Client is responsible for confirming the condition and provenance of those items. The Studio's assessment and documentation of existing pieces is visual and does not constitute a structural or conservation report.

The Studio provides interior design services in good faith, drawing on professional experience and established practice. While we take care in our recommendations, we make no representation that any particular outcome — aesthetic, financial, or otherwise — will result from the work undertaken.

Colour representations, material samples, and 3D visualisations are provided as approximations of the intended design. Final results may vary due to the nature of traditional materials, natural light conditions, and the tolerances of skilled craft production.

This website and its content are provided in good faith for information purposes. The Studio does not warrant that the website will be continuously available or free of technical errors.

To the extent permitted by Malaysian law, the Studio's liability for any claim arising from a service engagement is limited to the fees paid for the specific service to which the claim relates.

The Studio is not liable for indirect, consequential, or incidental losses arising from reliance on design advice, from decisions made by third-party contractors, or from variations in material availability or lead times.

Nothing in these terms limits liability for matters that cannot be excluded under applicable law.

Either party may bring an engagement to a close by providing written notice. Fees for work completed to the date of notice are due and payable. The Studio will provide all completed deliverables upon receipt of those fees.

The Studio reserves the right to discontinue an engagement where a client relationship becomes untenable or where professional boundaries cannot be maintained. In such cases, fees for work completed will be invoiced, and fees for work not yet commenced will be returned.

Provisions relating to intellectual property, payment, and confidentiality survive the termination of any engagement.

These terms are governed by the laws of Malaysia. Any dispute arising from a service engagement will first be referred to informal discussion between the parties, with the aim of reaching a resolution without recourse to formal proceedings.

Where informal resolution is not possible, disputes will be referred to mediation under the auspices of the Malaysian Mediation Centre, or such other body as the parties may agree.

The courts of Kuala Lumpur, Malaysia, hold jurisdiction over any matter that proceeds to formal resolution.

These terms may be revised from time to time. The current version, with its effective date, will always be available on this website. Continued use of the website or ongoing service engagements following a revision constitutes acceptance of the updated terms.

For questions relating to these terms or any aspect of a service engagement, please write to: